When will my order be delivered?
Orders inside Jordan are delivered within 24–72 hours. Orders to the Gulf region and worldwide usually take 4–8 working days. You will receive a confirmation message with delivery details once your order is shipped.
Do you ship outside Jordan?
Yes, we ship to the Gulf region and worldwide. Delivery times vary by location.
Can I return my product?
Yes. Items can be returned or exchanged within Same Day delivery days if they are unopened, unused, and in their original condition. Return Fees may Apply.
What can I do if my item (or part of it) is damaged?
If your order arrives damaged or incomplete, please contact us immediately via WhatsApp or email. We will replace the item or issue a refund.
How can I track my order?
Once your order is shipped, you will receive a tracking update by SMS or WhatsApp. You can also contact customer support with your order number.
What payment methods are available?
In Jordan, we offer Cash on Delivery. Online payment options are also available for selected orders and regions.
Are all products original?
Yes, all products on Luliz are 100% authentic and sourced from authorized distributors.
How can I contact customer service?
You can reach us during working hours by phone (+962 797 000 888), email (info@luliz.com), or WhatsApp.