General Return Policy

At Luliz.com, we value our customers’ satisfaction and are committed to providing original, high-quality products.
We accept return requests only on the same day of delivery. No returns will be accepted after that day.

To be eligible for a return:

• You must notify us of your return request immediately on the same day you receive the order.
• The item must be in its original condition: unused, unopened, and in its original packaging.
• You must provide the invoice or order number.

To start a return, please contact us at:
info@luliz.com

Any return sent back without prior notification on the same day of delivery will not be accepted.

Damaged Products or Wrong Orders

Please inspect your order upon delivery and contact us immediately on the same day if:

• The item is damaged.
• You received a wrong item.

We will review the case and work with you to resolve the issue appropriately.

Exceptions / Non-Returnable Items

Due to the nature of our products (cosmetics, personal care, perfumes), we do not accept returns or exchanges on any product that has been opened or used.
We also do not accept returns on sale items or gift cards.

Exchanges

If your return is approved on the same day of delivery, you may exchange the item for another or request a refund.
No exchanges are allowed after the day of delivery.

Refunds

Once we receive and inspect the returned item and confirm it meets our conditions:

• A refund will be issued to your original payment method within 10 business days.
• If you paid via cash on delivery, the refund will be transferred to your provided bank account.
• Shipping fees are non-refundable unless the error was on our part.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:
info@luliz.com

Important Notes

• We recommend recording a photo or video of the item when you open it for the first time as proof of its condition upon delivery.
• Any return that does not follow the steps outlined above will be automatically rejected.